Refund policy

Return and Refund Policy – Nexora

At Nexora, we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Period

You have 14 calendar days from the date you receive your order to request a return.

2. Return Conditions

To be eligible for a return, the item must:

  • Be in its original condition;

  • Not have been used, damaged, or modified;

  • Be returned in its original packaging when applicable;

  • Be accompanied by proof of purchase (order number or invoice).

3. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products;

  • Opened or used hygiene products;

  • Gift cards;

  • Clearance or final sale items, except in cases of manufacturing defects.

4. Return Procedure

To initiate a return, please contact our customer service team and provide your order number along with the reason for the return.

Email: salioudiop080@gmail.com

Once your request has been approved, return instructions will be provided.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the product is defective or the return is due to an error on our part.

We recommend using a tracked shipping service to ensure the safe delivery of your return package.

6. Refunds

Once the returned product has been received and inspected, we will notify you whether your refund request has been approved or rejected.

If your request is approved:

  • The refund will be issued to the original payment method used for the purchase;

  • Processing times generally range from 5 to 10 business days.

7. Defective or Damaged Products

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of receiving your order and include photos of the product concerned.

In such cases, Nexora will cover the return shipping costs and offer either a replacement or a full refund.

8. Contact

If you have any questions regarding this Return and Refund Policy, please contact:

Nexora
Email: salioudiop080@gmail.com

Thank you for your trust and loyalty.

The Nexora Team