Shipping policy

Shipping Policy

At Nexora, we are committed to processing and shipping your orders as quickly as possible to provide you with an enjoyable shopping experience.

1. Order Processing

All orders are processed within 1 to 3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Times

Estimated delivery times are as follows:

  • France: 5 to 10 business days

  • Europe: 7 to 15 business days

  • International: 10 to 20 business days

These delivery times are estimates only and may vary depending on the carrier, weather conditions, peak seasons, or customs procedures.

3. Shipping Costs

Shipping costs are calculated at checkout and displayed before the order is confirmed.

Free shipping promotions may be offered from time to time or for orders above a specified amount.

4. Order Tracking

When a tracking number is available, it will be sent to you by email after your order has been shipped.

Tracking information allows you to monitor the progress of your delivery.

5. Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Nexora shall not be held responsible for delays or losses resulting from incorrect or incomplete shipping addresses.

6. Delivery Delays

Although we make every effort to meet the estimated delivery times, delays may occasionally occur due to circumstances beyond our control.

In such cases, we remain available to assist you and follow up with the shipping carrier regarding your package.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible and provide:

  • Your order number;

  • A description of the issue;

  • Photos of the package and/or product, if applicable.

We will review each situation carefully and work to find the most appropriate solution.

8. Customs Duties and Taxes

For international orders, customs duties, taxes, or import fees may be imposed by local authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping costs.

9. Contact

If you have any questions regarding the shipping of your order, please contact us:

Nexora
Email: salioudiop080@gmail.com

Thank you for your trust and loyalty.

The Nexora Team